retention news

Mindbody, has launched a specialist insurance programme for its customers which is being delivered through its platform. Organised in partnership with insurance platform, Authentic Insurance, ... More

Xponential Fitness has appointed sales and franchise expert, Mark King, as CEO, to take the company forward following Anthony Geisler’s abrupt exit in May. King ... More

Will Orr, CEO of The Gym Group, has revealed the company’s full-year results for 2023, along with an early trading update for 2024 and a ... More

New legislation will change the way health clubs in the UK manage their membership process, creating greater powers for consumers when it comes to contracts ... More

Technogym is launching Checkup, an assessment station which uses AI to personalise training programmes in order to create more effective workouts. The AI-based system scans ... More

In the same week as tennis legend, Andre Agassi, was appointed to the board of Life Time, the company has released strong year-end results, achieving ... More

CIMSPA has published its 2024-2030 strategy Releasing the Power of Our Profession, which sets out how the sector’s 600,000-strong workforce can be supported and professionally ... More

Sportswear giant, Adidas, and social network app, Bumble for Friends, have collaborated to help people find gym buddies. The partnership has been formed in response ... More

Pocket Rocket Marketing has launched a training academy to deliver education to the health, fitness and wellness industry. Speaking to HCM, director Cheriee Wales said ... More

The Gym Group has appointed Will Orr as its new CEO and executive director. Orr joins the low-cost fitness operator from Times Media – publisher ... More

North American spa franchise Massage Heights has reported record-breaking revenues and peak company average unit volume (AUV) performance for the past year. “As stress levels ... More

Spa and wellness industry thought leaders gathered yesterday (26 January) at the Grow Well webinar – hosted by We Work Well – to share their ... More

Luxury fitness chain Equinox has hit the headlines with a new year membership campaign that barred new members from joining on 1 January. “It’s not ... More

Sport England has released the Future of Public Sector Leisure report which looks at how to evolve the sector from a traditional leisure service into ... More

Mystery shopper business Proinsight Research has merged with ReactCX, a customer experience measurement and market research specialist. Proinsight, which counts David Lloyd Leisure, Anytime Fitness, ... More

Elaine Jobson, CEO of Jetts Fitness, has revealed the fitness company’s unique culture and strategy behind member growth and retention in a competitive market. In ... More

The National Visitor Attractions Conference (VAC 2022), has been held for the 19th time. Taking place at the International Convention Centre (ICC) in Birmingham on ... More

Digital fitness provider Funxtion has raised €5.8m (£5m, US$5.7) from Lexar Partners and company shareholders. The capital will be used to develop its B2B SaaS ... More

Drop Fitness has launched its first club – a 25,000sq ft space – in the US town of Montvale, New Jersey. It has also unveiled ... More

Mindbody and Class Pass have released their 2022 Mid-Year Wellness Trends Report which reveals their predictions following two years of pandemic upheaval. By combining research ... More

Global spa brand ESPA has produced exclusive wellness programming, named Meaningful Wellness Journeys, for select Ritz-Carlton hotel spas across the globe. ESPA has created 10 ... More

Massage franchise The Massage Company (TMC) will launch 10 new centres in Scotland over the next three years, in partnership with Franchise&. The locations will ... More

Sardinian resort Forte Village is revealing its refreshed spa and wellness facility next month after undergoing a large-scale redevelopment programme costing €2.5m (£2.1m, US$2.8m). The ... More

Encouraging people to plan their gym visits in advance, offering small incentives and sending text reminders to members ahead of their workout sessions can help ... More

Location and cost are the top considerations for consumers when it comes to choosing a health club – while concerns about being around unvaccinated people ... More