customer experience news

The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover and profits restored to pre-2020 levels in 2023, according to ... More

New legislation will change the way health clubs in the UK manage their membership process, creating greater powers for consumers when it comes to contracts ... More

Two new research reports have highlighted the impact of the UK's cost of living crisis on people's physical activity levels and there have been calls ... More

The rapid advance of technology in all areas of life is putting societies in flux, creating uncertainty and forcing people to reassess their plans for ... More

Iconic Texas hotel and wellness destination Texas The Houstonian Hotel, Club & Spa has announced the appointment of Kelleye Martin as the new director of ... More

The Gym Group has appointed Will Orr as its new CEO and executive director. Orr joins the low-cost fitness operator from Times Media – publisher ... More

The Parkwood Group has taken over leisure management contracting business 1Life Management Solutions Limited (1LMS Ltd), which trades as 1Life, having acquired it from its ... More

Spa and wellness industry thought leaders gathered yesterday (26 January) at the Grow Well webinar – hosted by We Work Well – to share their ... More

Mystery shopper business Proinsight Research has merged with ReactCX, a customer experience measurement and market research specialist. Proinsight, which counts David Lloyd Leisure, Anytime Fitness, ... More

Arch Amenities Group (AAG) has announced the appointment of Blake Feeney, a spa industry veteran, as vice president of spa business development. Feeney joins AAG ... More

Blok has launched a fundraising campaign on Crowdcube. The company’s goal is to reach £500,000 – ahead of a possible funding round in 2023. The ... More

Kevin Yates, founder and CEO of Trib3 has been awarded Entrepreneur of the Year in the Great British Entrepreneur Awards. He joins eight other winners ... More

Schweitzer, the largest ski resort in Washington and Idaho, is set to add wellness to the menu after announcing plans to open a brand-new spa. ... More

Fitness equipment specialist Dyaco UK has appointed industry veteran Jon Johnston as managing director of its commercial operations. Johnston, a former MD of Matrix Fitness ... More

Active Nation has released a new app, Active Nation Anywhere, which offers over a thousand on-demand workouts to users. The system was built using Wexer’s ... More

1Rebel has acquired two Core Collective clubs as part of a pre-pack administration deal, along with London studio Sweat It which it bought from liquidators ... More

Multi-brand fitness chain Urban Gym Group (UGG) has raised €16m in capital. The funds will be used to drive company growth through acquisitions, branching out ... More

The Bannatyne Group has opened the doors to its first airport spa at Teesside International Airport, in Northern England. Following a £100,000 (US$135,000, €118,000) investment, ... More

Interest in how built environments can affect our health and wellbeing has become a major topic of discussion globally, especially as lockdown has seen people ... More

Singapore Airlines (SIA) has announced a new partnership with established US Californian health, wellness and destination spa resort Golden Door – the facility founded in ... More

Creating workout experiences will be the main theme of this year's Retention Convention, which will be held as an online event on 9 December 2021. ... More

New Zealand is set to welcome a brand new sustainable wellness tourism project on 23 October. The location will draw on the healing properties of ... More

Boxing-inspired fitness operator Rumble has signed a master franchise agreement in Australia, which could see at least 100 studios open in the country over the ... More

Colin Waggett has revealed that the recent deal, which saw KSL Capital Partners acquire a majority interest in luxury health club operator Third Space, had ... More

myFitApp has launched a new chat function to its streamed fitness content, making it easier to create workout communities online. The tech firm, which markets ... More