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Oakwood adopts Olympics’ Games Makers training programme
More than 100 employees at Oakwood Theme Park in Pembrokeshire have been trained with the same programme used on thousands of volunteers for last year’s London Olympic and Paralympic Games.
The WorldHost Ambassador training programme, originally developed in Canada to train volunteers for the Vancouver Winter Olympics, was delivered by tourism, travel and hospitality skills educator People 1st.
The customer service training will ensure employees’ skills keep pace with the ongoing growth at the park, which will this year unveil £4m of investment.
Park director Dominic Jones said: “Last year’s Olympics really showed how good Britian is at delivering world class service and at Oakwood we wanted to use that skill, expertise and enthusiasm to inspire our own staff.
“All the staff received their WorldHost Ambassador status at the end of the training day and will now continue to develop their skills with their specific departmental development programmes.”
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