A peer-to-peer customer experience training programme is set to expand by launching a new online learning facility aimed at the health and fitness industry.

BEE Learning features six 15-minute online customer experience training modules, which teach a wide range of subjects including non-verbal communication and body language, managing your own communication style and creating positive attitudes in the workplace.

Developed in partnership with Active IQ, the system allows staff to complete modules at their convenience throughout the course of a year. The system features an admin tool, so employers can see the percentage of staff that have completed each module at any given time.

The learning modules will be specifically tailored to each organisation to ensure that each programme includes their vision, values and service standards.

The original BEE Programme, launched in 2010, has been used in more than 30 sites, training staff from front-line departments to deliver bite-sized modules in a 'train the trainer' approach.

The importance of customer service - and the need to improve customer satisfaction levels among the UK's health clubs - was revealed in a Net Promoter Score survey in 2012.

Carried out by Leisure-net Solutions and The Retention People (TRP).

For further information about BEE Learning click here.